When you think of purchasing backup solutions for your data you will want to use the most popular and successful solutions which are available on the market. You will be doing your best to understand which among the many will prove suitable for your requirements bearing in mind that the most popular or successful solutions could cost you some extra money.
Before you begin your search for different backup solutions which are available you should be understanding that the need for shopping for the right software backup solution for your company is more important than just trying to find an affordable solution. We have compiled a list of questions which you must be asking from software vendors to understand whether the solution they provide will be popular and successful for your business. Asking these questions will help you to find the right solution and make an informed decision.
Firstly you need to ask if the solution being offered will take a long time to be implemented before you can begin your first backup. Is the learning curve long and whether any assistance will be offered to you during the installation and the setup?
How fast are the backup speeds being offered by the vendor? Have you done any testing for the benchmark?
Will the backup solution expand with you and adapt to your changing environment? If you need additional licenses or increased functionality will it be easy for you to scale it into your expanding environment? Are there any limits to how much data you can back up with the backup solution?
Does the backup solution allow you to backup from various media devices? Can you back up and recover from storage which is dispersed geographically? Is it capable of backing up physical and virtual environments? Does it offer options of local and online backup together?
What is the cost of ownership to protect your environment? Do you need to pay extra money for application plug-ins and APIs? Will an extra fee be applicable for technical support? What does the license you are purchasing cover? Are there any hidden charges for ownership? When moving from physical to virtual servers will there be a need to purchase additional software? Does the licensing model offered is just for a single server or is for every CPU?
Does the backup solution being offered support the latest operating systems including the ones you are currently using? How quickly does the solution respond to any new releases of operating systems to ensure you are not left hanging around for support?
Will the vendor be available for you whenever you need them or do they need a prior appointment? Are the technical staff knowledgeable and easy to understand? Is their support base outsourced overseas or do they handle it themselves in-house? How responsive is the vendor to resolve and escalate any support issues you raise?
A vendor who can answer all the questions mentioned above can be considered as the provider of popular and successful backup solutions. Vendors who cannot provide satisfactory answers to the above are better left behind because they are unlikely to provide the services you need appropriately. You need to understand these questions even if you already have a backup solution in and because conducting a little research and understanding them will only help your business and lead you towards the right vendor. You can certainly expand on the list of questions we have provided especially if you have specific requirements for your environment. It is possible we may not have mentioned the questions above but it in no way means you are restricted from asking them. Any vendor who is able to answer your questions in the manner determined by you like the best will be the most popular and successful provider of backup solutions you should be selecting.