The number of messages being sent on smartphones may sound surprising but it is an acknowledged fact that nearly 23 million SMS messages are sent out every day. Businesses throughout the world are tapping into the power of using smart messaging to enhance relationships with their customers as well as send notifications, make transactions easy and boost security. Smart messaging has become an important tool for a wide range of businesses and included among them are financial services, retail, logistics, gaming, travel, and health. It is also brought to the forefront the services offered by business SMS service provider online because the average individual will find it difficult to dispatch a large number of messages without incurring heavy charges from their chosen operator.
Financial services are using business SMS service to send sensitive communications which are time critical for the following reasons:
To verify login details of accounts, deliver an OTP and inform account holders of activity in their accounts.
They are using SMS alerts to assist in fraud prevention by instantly notifying customers of activities which are suspicious on their accounts and also giving their customers an opportunity to message the chosen institution for reporting fraud or theft of a card.
To and fro messaging can also be used to initiate a credit card application or a loan can provide information to the client about the status of their loan or as a reminder to make a payment.
Businesses working in the industry of travel are using SMS messaging as the most appropriate channel to communicate with travelers either as a free tool or as a substitute for a mobile app. Travel related businesses are using business SMS service for the following reasons:
Inform travelers about last-minute deals, E-tickets, flight timings and travel alerts.
Provide travelers the convenience of checking in with the help of SMS, locating lost baggage, notifications from guest hotels, Etc.
Offering guests the benefit of a mobile concierge by giving them information about reservations and local attractions, promotions, mobile coupons for regional services and deals in local restaurants.
To deliver information-based services with the help of SMS relating to the weather, security and exchange rates.
Business SMS services are not just being used by the financial and the travel industry but the demand has also increased in the industry of health, retail, gaming, and logistics. This is a magnificent way of communicating with customers for businesses at an affordable price.
The prices offered by business SMS service provider online are well below the prices charged by cellular service providers and are geared to help businesses that are looking forward to contacting a large number of people within a short time. The services being offered are helping businesses to increase the chances of customers ordering goods and services thereby making it an invaluable service which businesses cannot afford to overlook.
Using smart messaging service to intimate customers about offerings and other information with the help of just a smartphone will be an impossible task for businesses who will be required to spend countless hours in accomplishing the task. However, if they decide to hire the services of a business SMS service provider online they will be able to send thousands of messages every hour resting confidently in the knowledge that every message will be delivered on time to the client, every time.
The days when businesses could consider contacting customers by telephone or sending a letter to them have long gone past and it is now time for service providers of all types to consider using business SMS service because it gives them a wider reach especially when they have a huge quantity of customers, client groups, and employees. This service is specifically beneficial for private-sector businesses that want to improve sales and customer relationships. This did not mean that public sector organizations should not be using this service because they too will be able to remain in touch with the users of the services offered by them.